Welcome to Flowers Queensbury. We provide online flower delivery services across Queensbury and surrounding areas. These Terms and Conditions ("Terms") apply to all customers using our website to order flowers for delivery within Queensbury and its neighbouring locations. By placing an order with Flowers Queensbury, you agree to be bound by these Terms. Please read them carefully prior to making your purchase. If you do not agree to any part of these Terms, you must not use our services.
In these Terms, ‘we’, ‘us’, and ‘our’ refer to Flowers Queensbury. ‘You’ and 'customer' refers to the person or entity placing an order for online flower delivery to Queensbury or its surrounding areas.
Flowers Queensbury offers a curated selection of fresh flowers and floral arrangements available for online ordering and delivery to addresses within Queensbury and the nearby areas. All delivery services are subject to product availability and recipient location.
3.1 Placing an Order: To purchase flowers from Flowers Queensbury, you must select your preferred products from our online catalogue and provide the requested information for billing and delivery. This includes recipient details (name, address, contact number), desired delivery date, and any specific instructions for safe delivery.
3.2 Order Acknowledgement: Once your order is placed, you will receive an order acknowledgement confirming the details of your order. This does not constitute acceptance of your order. Acceptance occurs when we dispatch the product(s) to your chosen delivery address.
3.3 Order Accuracy: It is your responsibility to ensure all order details are accurate. Please check all information before confirming your order. We cannot be held responsible for delivery issues arising from incorrect or incomplete details provided by the customer.
3.4 Substitution Policy: While we strive to supply exact products as pictured and described, floral availability may be limited depending on seasonal and regional factors. We reserve the right to substitute flowers with similar colour, style, and equal or greater value products if necessary, ensuring your arrangement remains beautiful and fresh.
3.5 Order Limitations: Flowers Queensbury reserves the right to reject or cancel orders that do not comply with our delivery coverage, present security concerns, or in circumstances where fulfilment would not be possible.
4.1 Accepted Payment Methods: We accept payment through the online payment methods available at checkout, which may include credit/debit cards and other secure third-party payment providers. Payment in full is required at the time of order placement.
4.2 Pricing: All prices are listed in Pound Sterling (£), and include VAT where applicable. Prices for products and delivery may change from time to time, but such changes will not affect existing confirmed orders.
4.3 Security: Our website uses reputable third-party payment processors; your payment details are handled securely at all times. We do not retain your credit card information after your transaction is processed.
5.1 Delivery Area: Delivery is available to Queensbury and its surrounding localities. If, upon review, your delivery address is outside our service area, we will notify you as soon as possible and issue a refund if necessary.
5.2 Delivery Times: We make every effort to deliver your flowers on your specified delivery date. Due to factors beyond our control, such as traffic or adverse weather conditions, delivery times cannot be guaranteed.
5.3 Delivery Requirements: It is the customer’s responsibility to ensure someone is available to accept the delivery. If no one is present, we will follow delivery instructions where provided, or attempt safe delivery to a neighbour or secure location. An information card may be left to advise the recipient of the attempted delivery. Re-delivery may incur additional charges.
5.4 Non-Delivery: In circumstances where delivery is not possible due to factors such as inaccessible addresses or incorrect information, we will attempt to contact you for further instructions. If we are unable to arrange redelivery within a reasonable time, the order will be considered fulfilled and you are not entitled to a refund.
6.1 Cancelling an Order: You may cancel your online flower delivery order by contacting us as soon as possible after placing the order. If your order has not yet been prepared or dispatched, we will arrange a full refund. Please note that due to the perishable nature of flowers and the time-sensitive nature of delivery, cancellation requests received after the order has been arranged or dispatched may not be eligible for a refund.
6.2 Statutory Rights: Perishable goods such as flowers are exempt from the standard right to cancel under the Consumer Contracts Regulations. Exceptions may apply if goods are faulty, damaged, or not as described.
7.1 Returns: Due to the perishable nature of fresh flowers, we do not accept returns except in cases of damaged or faulty products reported upon delivery.
7.2 Damaged or Faulty Products: Should you receive an order that is incorrect, damaged, or unsatisfactory, please notify us within 24 hours of delivery, including photographic evidence where possible. We will review your complaint and, if appropriate, offer a replacement or refund. Please retain the products until the matter is resolved, as we may request items are returned for inspection where necessary.
7.3 Refunds: Approved refunds will be processed to the original payment method within 7 to 10 business days, subject to reviews and investigations where applicable.
7.4 Complaints Handling: We aim to provide high-quality service to all customers ordering flower delivery in Queensbury. If you wish to raise a complaint, please contact us with full details of your order and the issue in question. We are committed to resolving complaints in a fair and timely manner.
8.1 Scope of Liability: Flowers Queensbury will not be liable for any indirect, incidental, or consequential losses arising from the use of our online flower delivery service, including but not limited to loss of enjoyment, missed events, or emotional distress.
8.2 Product Condition: We guarantee that all flowers are delivered fresh and in good condition. However, once delivered, care and maintenance of the flowers are the responsibility of the recipient. We cannot accept responsibility for flowers that are damaged after successful delivery due to handling, storage, or environmental factors beyond our control.
8.3 Force Majeure: We will not be liable for failure to fulfil our obligations due to events beyond our reasonable control, such as strikes, extreme weather, supply shortages, or other unforeseeable circumstances.
Your personal information is handled in accordance with UK data protection laws and our Privacy Policy. We use your information only to process your order and deliver your goods. For further information on how we handle your data, please consult our Privacy Policy available on our website.
All website content, including text, images, branding, and logos, is the property of Flowers Queensbury or our content providers and is protected by applicable UK intellectual property law. No content may be copied, reproduced, or used for commercial purposes without written permission.
We reserve the right to update or amend these Terms at any time without prior notice. The version published on our website at the time of your order will apply to your contract with us. We encourage you to review these Terms periodically for any changes.
Nothing in these Terms shall confer any rights upon any person who is not a party to the contract between Flowers Queensbury and the customer.
These Terms and any disputes arising out of or relating to the use of our flower delivery services and website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries regarding these Terms or any aspect of our online flower delivery service in Queensbury, please contact us using the details provided on our website. Notices relating to your order or these Terms will be sent to the contact details you provided when placing your order.
By placing an online flower delivery order with Flowers Queensbury, you confirm that you have read, understood, and accepted these Terms and Conditions as they apply to customers in Queensbury and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Queensbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Queensbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
