Returns, Refunds, and Complaints at Flowers Queensbury
Fresh Flowers Guarantee in Queensbury
At Flowers Queensbury, our top priority is delivering stunning, fresh flowers to our valued customers throughout Queensbury and the surrounding areas. Our reputation as a trusted local florist serving households and businesses is built upon our dedication to quality and customer satisfaction. We promise that every bouquet leaves our shop looking its very best, and we stand by our guarantee of freshness.
Damaged-on-Arrival Policy
If your order arrives with any damage or presents signs of wilting upon delivery, we sincerely apologise. Please notify us within 24 hours of receiving your flowers. Our team will ask for a photo of the affected arrangement, so we can swiftly investigate and provide a solution. We strive to resolve damaged-on-arrival issues as quickly as possible to ensure your satisfaction and peace of mind.
Freshness Window & Quality Assurance
Our flowers are guaranteed to remain fresh and beautiful for a minimum of five days from the date of delivery when cared for according to our guidelines. If, despite following our care instructions, your flowers fade prematurely within this period, please reach out to us. We are proud to offer a robust freshness window, reflecting both our sourcing standards and our commitment to excellence as Queensbury’s leading local florist.
Refunds and Replacements
Your satisfaction is at the heart of our service. If your experience with us does not meet expectations due to damage or a freshness concern, we offer two clear options:
- Replacement: We will prepare and deliver a complimentary replacement arrangement to you at the earliest opportunity.
- Refund: If a replacement is not desired, we can process a refund for the affected item. Please allow a reasonable period for the refund to be reflected by your payment provider.
To qualify for a refund or replacement, please contact us within 24 hours for damaged deliveries or within the five-day freshness window for quality concerns. Our team is dedicated to working with you to resolve any issues promptly.
How to Submit a Complaint
Your feedback, whether positive or constructive, is welcomed at Flowers Queensbury. If you have a concern or complaint about your order or the level of service received, please reach out to us with details about the issue. The more information you provide (such as your order reference, delivery date, and photos where appropriate), the quicker we can respond and resolve the matter. We aim to address all complaints swiftly and fairly, reflecting our values as a community-focused business in Queensbury.
Trusted Local Florist in Queensbury
When you order from Flowers Queensbury, you are choosing a caring, local florist with deep roots in the Queensbury community. We’re honoured to serve nearby households and businesses, delivering fresh, quality flowers you can trust. Your happiness matters to us, and we are here to help resolve any concerns so you can shop with confidence each and every time.
